Our Guarantee & Warranty - Level Two Chimney Arlington Heights

The Level Two Chimney Arlington Heights Guarantee

We stand behind every chimney sweep, repair, and rebuild we complete in Arlington Heights with one simple rule: if it’s not done right, we make it right. That’s not a slogan we printed on a truck - it’s Clause 1 of the Haven Standard, and we’ve stamped it on every one of the 38,000+ jobs we’ve completed since 2009. When you hire Level Two Chimney Arlington Heights, you get a written price before any work starts, a documented photo record when we’re finished, and a 365-Day Done Right Promise that stays in force long after we’ve left your driveway. No voicemail trees, no surprise invoices, no wondering whether we’ll answer the phone if something doesn’t feel right next season. Corrine Halstead built this operation on the idea that a guarantee should be something you can actually use, not something that disappears into fine print.

Call (331) 202-2419

What’s Covered

• Workmanship on every sweep, repair, and rebuild. If a joint we sealed develops a gap, a cap we installed shifts out of level, or a liner connection we made pulls loose within 365 days, we return and fix it at no charge - that’s the Done Right Promise, Haven Standard Clause 1.
• Parts and materials from named manufacturers. We source flue liners from DuraFlex and Olympia Chimney, refractory repair materials from HeatShield, caps and crowns from Gelco and Famco, and specialty fittings from Copperfield - all procured through Haven’s buying network so we can track batch quality and stand behind what we install.
• Complete jobsite cleanup. We lay protective sheeting before we open your fireplace, HEPA-vacuum the firebox and hearth after the sweep, and walk the perimeter to confirm no debris hit your landscaping or your neighbor’s yard in Arlington Heights - if we missed something, you call us back that same day.
• On-time arrival with verified crews. Your technician is background-checked, uniformed, and named before dispatch; you get a text when they’re en route, and if we’re running behind due to weather or traffic on I-90 or Rand Road, we call you first - Haven Standard Clause 2, “Arrive on schedule.”
• Honest pricing locked before work begins. We deliver a written scope, written price, and written warranty before anyone touches your chimney - not after the tech is already in your living room and you’ve got soot on the carpet. Clause 1 of the Haven Standard, H.A.V.E.N. “Have it in writing,” applies to every Arlington Heights home we serve.
• Camera-scan inspection and photo documentation. Every visit includes an NFPA 211 Level 2 inspection with interior camera footage and a documented photo record - not an upsell, not optional, just standard practice that became Haven Standard Clause 4 back in 2009 when we realized homeowners couldn’t verify what they couldn’t see.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, here’s exactly what happens. You call (331) 202-2419 - a live person answers, 24 hours a day, 7 days a week, no exceptions - and you tell us what you’re seeing. We pull your job record, including the dated photo archive from Clause 4, and we review what our technician documented against what you’re describing. If we missed something, we schedule a return visit at no charge and we fix it. If there’s a disagreement about whether the issue is related to our work, we send a second technician to inspect with you present, camera in hand, and we review the footage together. The 365-Day Done Right Promise means we don’t debate whether you’re “technically” covered - we ask whether the job was done right, and if it wasn’t, we make it right. Corrine Halstead has honored this process on everything from a smudge we left on a mantel in Scarsdale to a liner connection that shifted after a hard freeze in downtown Arlington Heights. The guarantee is only real if you can actually collect on it.

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Licensed & Insured Backing

A written warranty is only as solid as the company standing behind it. Level Two Chimney Arlington Heights is licensed and insured, with license information displayed on every page of our documentation and available on request before you book. That matters in Arlington Heights because chimney work involves heights, combustion gases, and structural modifications - if a technician falls off your roof or a liner installation creates a CO pathway into your bedroom, you need to know there’s real coverage, not a PO box and a prayer. Our insurance and bonding protect your property and our crew, and our state licensing means we’ve met Illinois requirements for chimney-specific work, not just general contracting. Corrine Halstead won’t send anyone to your home in Arlington Heights who isn’t covered under our policy, and we verify that coverage quarterly. The Haven Standard was built on this foundation: a guarantee without backing is just a piece of paper, and a warranty without a licensed, insured operator is a liability waiting to happen. When we say we’ll make it right, we mean we have the structure, the records, and the coverage to actually do so.

Free Second Opinion - No Strings Attached

If another company in Arlington Heights has handed you a written estimate for liner replacement, crown rebuild, or a full chimney teardown, bring it to us. We’ll inspect your system with our camera, show you what we find, and tell you whether that scope matches the actual condition of your flue, smoke chamber, and exterior masonry. If the work is necessary, we’ll quote it in writing under the Haven Standard. If it’s not, we’ll tell you that too, and we’ll document why with photos you can keep. No charge for the second opinion, no pressure to hire us after, just the same documentation we’ve delivered on 38,000+ jobs since 2009.

How to Use Your Guarantee

Keep your written scope, written price, and photo record together - that’s your proof of coverage under the Haven Standard. If you need us, call (331) 202-2419 anytime. We pull every job by address and date, so even if you misplaced your paperwork, we have the archive. In Arlington Heights, we’ve handled warranty calls on everything from cricket flashing that lifted after a March windstorm to smoke chamber parging that cracked during a particularly cold January. The guarantee works because we built the system to make it easy to use, not easy to forget.

Written by Corrine Halstead, Owner at Level Two Chimney Arlington Heights, serving Arlington Heights since 2009.