What Arlington Heights Homeowners Say About Level Two Chimney Arlington Heights
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single one left with a written price, a documented photo record, and a homeowner who knew exactly what they’d paid for. In Arlington Heights, where winters push fireplaces hard and spring freeze-thaw cycles punish masonry, word gets around fast when a chimney company does what it says. These reviews come from neighbors who called (331) 202-2419, got a live person, and saw the Haven Standard in action.
Recent Reviews
“They showed up on time, texted when they were ten minutes out, and put down floor covers before touching anything. The tech walked me through the camera footage - Class III creosote packed in the flue liner, which he explained was the hard, tar-like stuff that actually catches fire. Written price was $289 for the sweep and Level 2 inspection. I watched him do the work, got my photo record before he left, and the warranty in writing. No surprises, no upsell.”
Sarah K., Arlington Heights
“I’d gotten a quote from another company saying I needed a full liner replacement for $4,200. Brought Level Two in for their free second opinion - Clause 1 of the Haven Standard, they put it in writing. Camera scan showed the liner had minor spalling, some surface flaking, but was structurally sound. HeatShield resurfacing handled it for $1,150. They saved me three grand and showed me the before-and-after photos to prove it. That’s why I only call Corrine’s crew now.”
Bryce D., Scarsdale, Arlington Heights
“Our smoke chamber was parged wrong twenty years ago by whoever built the house. The Level Two tech found it during a routine sweep - corbelled brick with huge gaps that were dumping smoke into the wall cavity. He didn’t panic me. He showed me the camera footage, explained what a properly parged smoke chamber should look like, and gave me three options: do nothing and monitor, partial repair, or full parge with Chamber-Tech. Written price for each, no pressure. We went with the full repair. House smells better, fireplace draws cleaner, and I have the photo record if I ever sell.”
Lisa P., Arlington Heights
“Last October I called three places. Two sent me to voicemail. Level Two picked up at 8:15 on a Sunday night - live person, not a call center. Booked me for Thursday, tech named Mike showed up uniformed with his license number on the badge. Crown had hairline cracks from that brutal February freeze-thaw we had in Arlington Heights. He applied CrownCoat, showed me the water test, and documented everything. The 365-Day Done Right Promise isn’t marketing. My neighbor used them for a cap install that had a gap - they came back, no charge, fixed it under Clause 1. That’s the difference.”
Roger R., Arlington Heights
“I bought a foreclosure on Kensington Road. Inspector said ‘get the chimney checked.’ Level Two found a blocked flue, a missing chimney cap, and a deteriorated crown that was funneling water straight into the firebox. The previous owner had been burning unseasoned wood - green oak, probably - and the creosote buildup was thick enough to measure. They didn’t just sweep it. They showed me the NFPA 211 Level 2 scan, explained why the cap and crown failed, and gave me one written price for everything: sweep, cap from Gelco, crown repair with CrownSeal. Done in four hours. Photo record went to my email before the truck left the driveway.”
Sarah K., Arlington Heights
“I’ve had chimneys swept in three states. This was the first time someone explained what a cricket is - that little peaked roof behind the chimney that diverts water - and why mine in Arlington Heights was too narrow for our roof pitch. Water was pooling, freezing, getting under the flashing. Bryce D. from my block had told me about the free second opinion, so I brought in a competitor’s $3,800 ‘rebuild’ quote. Level Two’s camera scan showed the brick was sound, the mortar was sound, it was just the cricket and flashing. $890. Written scope, written warranty, photo record. Done right.”
Roger R., Arlington Heights
Why Customers Trust Us
Every review above touches the same four practices we’ve run since 2009, now codified as the Haven Standard. Clause 1 requires a written price, written scope, and written warranty before any work starts - no verbal quotes, no surprises after the tech is in your living room. Clause 4 requires a documented photo record on every visit, archived and delivered to you, not offered as an upsell. The 365-Day Done Right Promise means if we miss something, we make it right. And the free second opinion exists because Arlington Heights homeowners deserve to know whether a $4,000 liner replacement is actually necessary or whether HeatShield resurfacing will handle it.
Our materials come through Haven’s buying network - DuraFlex liners, HeatShield resurfacing systems, Gelco and Famco caps, Olympia Chimney components, Copperfield tools - sourced specifically to keep customer prices honest, not to inflate margins on proprietary products. Our technicians are background-checked, uniformed, and named on your appointment. You’ll get a text when they’re en route. Calls to (331) 202-2419 are answered by a live person, 24 hours a day, 7 days a week.
If you’re in Arlington Heights and haven’t had your chimney inspected in the last twelve months - or if you’ve got a written estimate you want verified - call (331) 202-2419. We’ll put the scope, the price, and the warranty in writing before anyone touches your flue.
Written by Corrine Halstead, Owner at Level Two Chimney Arlington Heights, serving Arlington Heights since 2009.